SHARE:
accessibility
| Variable | Question text | Label |
|---|---|---|
| ac001 | In the past 12 months, did you access a bank account (for example, to check your balance or make a transaction) by visiting a bank or credit union in-person? | access bank account by visiting a bank or credit union in-person |
| ac002 | In the past 12 months, did you use an ATM or bank kiosk? | access bank account by using an ATM or bank kiosk |
| ac003 | In the past 12 months, did you access a bank account (for example, to check your balance or make a transaction) by calling the bank /credit union? | access bank account by calling the bank /credit union |
| ac004 | In the past 12 months, did you access a bank account (for example, to check your balance or make a transaction) by using your mobile phone? | access bank account by using mobile phone |
| ac005 | In the past 12 months, did you access a bank account (for example, to check your balance or make a transaction) by using a computer or tablet? | access bank account by using a computer or tablet |
| ac006 | What was the most common way you accessed an account? | most common way accessed an account |
| ac007a | How satisfied are you with the accessibility of financial institutions’ websites? | Navigating a financial institution's website |
| ac007b | How satisfied are you with the accessibility of using financial institutions' smartphone apps? | Using a financial institution's smartphone app |
| ac007c | How satisfied are you with the accessibility of speaking to a financial institution on the phone? | Speaking to a financial institution on the phone |
| ac007d | How satisfied are you with the accessibility of using bank services in person? | Using bank services in person |
| ac007e | How satisfied are you with the accessibility of using security measures on your accounts (for example, using a card reader, remembering passwords or PINs, fingerprint ID, etc.)? | Using security measures on your accounts |
| ac007f | How satisfied are you with the accessibility of paying bills online? | Paying bills online |
| ac007g | How satisfied are you with the accessibility of using an ATM? | Using an ATM |
| ac007h | How satisfied are you with the accessibility of paying for everyday expenses with debit or credit cards? | Paying for everyday expenses with debit or credit cards |
| ac007i | How satisfied are you with the accessibility of paying for everyday expenses with cash? | Paying for everyday expenses with cash |
| ac007j | How satisfied are you with the accessibility of sending money using an app or website (like Venmo or Cash App)? | Sending money to someone using an app or website (like Venmo or Cash App) |
| ac008 | Think about the main bank that you use.
Overall, how satisfied are you with the accommodations your bank makes for people who have your condition(s)? | how satisfied with accommodations bank makes for people who have respondent condition(s) |
| ac009 | In the past 12 months, have you experienced any of the following when talking to a bank representative, because of your condition(s)? | Being spoken to in a condescending manner or 'talked down to' |
| ac010 | Over the last few years, many bank branches have been closed. What impact, if any, have the closures of bank branches had on your ability to access bank services? | impact, if any, closures of bank branches had on ability to access bank services |
| ask_ac006 | ask most common way accessed an account |