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Billing
| Variable | Question text | Label |
|---|---|---|
| hcb_comfort | Overall, I felt comfortable communicating with the billing office myself. | Agree/disagree: comfortable communicating with billing office |
| hcb_ever | In the past 12 months, have you or someone in your household ever received a medical bill that you didn’t agree with or couldn’t afford to pay? | received med bill you didn't agree with or couldn't afford in past 12 mos |
| hcb_how | How did you communicate with the billing office? Check all that apply. | Telephone |
| hcb_prob | Thinking about the bill that was most concerning to you, what was the problem with the bill? Check all that apply. | Could not afford to pay the bill |
| hcb_reach | Thinking about the bill that was most concerning to you, did you or someone else reach out to the billing office? | whether someone reached out to billing office |
| hcb_reason | Thinking about when you or someone else reached out to the billing office, what was the reason? Check all that apply. | Ask questions about the services |
| hcb_respect | Overall, I felt the people working at the billing office treated me with respect. | Agree/disagree: felt people at billing office treated me with respect |
| hcb_result | What were the results of the communication with the billing office? Check all that apply. | Understand the bill better now |
| hcb_time | What was the total amount of time you spent communicating with the billing office? | total amount of time spent with billing office |
| hcb_type | Thinking about the bill that was most concerning to you, what type of health care service was this for? | most concerning bill: type of health care service |
| hcb_who | Who communicated with the billing office? Check all that apply. | Me |
| hcb_whynot | Why didn’t anyone reach out to the billing office about this bill? Select all that apply. | Felt uncomfortable reaching out |