SHARE:
helpdesk
| Variable | Question text | Label |
|---|---|---|
| hd_01 | Have you ever contacted our Help Desk? | contacted help desk |
| hd_01why | Why did you contact the Help Desk? | Needed login information |
| hd_01yes | About how often have you contacted the Help Desk, either by email, by leaving remarks in your study pages, or by telephone? | help desk frequency |
| hd_02 | How would you rate our Help Desk? | rate help desk |
| hd_03 | Have you spoken to or emailed with someone particularly helpful? | commendable staff |
| hd_04 | Which of the following mode(s) of communication would you be comfortable with UAS team members using to contact you? Select all that apply. | |
| hd_05 | Which of the following mode(s) of communication would you prefer UAS team members use to contact you? | |
| hd_06 | If we need to reach you more urgently, which mode would be the quickest to get a hold of you? | quickest mode of communication |
| hd_07 | Which of the following do you check the most frequently? | frequent checking mode of communication |