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helpdesk
| Variable | Question text | Label |
|---|---|---|
| hd_01 | First a message: Our phone line will not be answered December 25th - January 3rd, but we will be checking email. Have you ever contacted our Help Desk? | contacted help desk |
| hd_01why | Why did you contact the Help Desk? | Needed login information |
| hd_01why_other | Why did you contact the Help Desk? | why help desk other reason |
| hd_01yes | About how often have you contacted the Help Desk, either by email, by leaving remarks in your study pages, or by telephone? | help desk frequency |
| hd_02 | How would you rate our Help Desk? | rate help desk |
| hd_02average | Thank you for this feedback. We would very much appreciate if you could tell us how we can improve in the box below. | help desk average or poor |