|hd_01||Have you ever contacted our Help Desk?||contacted help desk|
|hd_01why||Why did you contact the Help Desk?||why help desk|
|hd_01why_other||Why did you contact the Help Desk?||why help desk other reason|
|hd_01yes||How often have you contacted the Help Desk, via email, remark, or telephone?||help desk frequency|
|hd_02||How would you rate our Help Desk?
||rate help desk|
|hd_02average||Thank you for this feedback. We would very much appreciate if you could tell us how we can improve in the box below. ||help desk average or poor|