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Checking
| Variable | Question text | Label |
|---|---|---|
| CG001 | First, we want to ask you a few questions related to your actual experiences with checking accounts.
Checking accounts are offered by most banks and credit unions and generally come with paper checks and a debit card to make purchases at merchants or to withdraw cash at ATMs. Funds can be deposited into the account by check, transfer, or employer direct deposit of paychecks. If there are not enough funds available to cover a debit card transaction, checking accounts generally give an account holder the option to have their transaction declined or to opt in to an “overdraft” plan. These overdraft plans generally allow a customer’s overdrawn transactions to be completed for a fee or charge customers to transfer funds from a linked account to cover the shortfall. Have you ever opened a checking account for yourself, or, helped someone else open a checking account? | EVER OPENED CHECKING ACCOUNT |
| CG002 | Thinking about the most recent checking account you opened or helped someone else open, how long ago was this account opened? | WHEN OPENED MOST RECENT CHECKING ACCOUNT |
| CG003 | Have you ever compared the terms and fees of checking accounts offered at different institutions before opening a checking account for yourself, or, helping someone else open a checking account? | EVER COMPARED TERMS OF CHECKING ACCOUNTS |
| CG004 | Did you compare the terms and fees of the checking account you chose to others at a bank, online, or somewhere else? Please select all that apply. | WHERE COMPARE TERMS AND FEES OF CHECKING ACCOUNT |
| CG004_other | WHERE COMPARE TERMS AND FEES OF CHECKING ACCOUNT OTHER | |
| CG005 | How difficult did you find comparing the terms and fees of checking accounts offered at different institutions? | HOW DIFFICULT COMPARING TERMS OF CHECKING ACCOUNTS |
| CG006 | If you were planning to open a checking account which do you think is likely to charge you less over the course of a year? ~CG006_tabs | WHICH OPTION WILL CHARGE LESS OVER A YEAR |
| CG006_tabs | TABS SWITCHING CG006 | |
| CG007_A | Imagine being able to get cash at any ATM is the most important feature to you. How much would you pay in fees directly to your bank if you withdrew cash from an ATM not in your ATM network? ~CG007_tabs | HOW MUCH PAY IN FEES TO BANK IF YOU WITHDREW CASH FROM ATM |
| CG007_B | HOW MUCH PAY IN FEES TO BANK IF YOU WITHDREW CASH FROM ATM B | |
| CG007_tabs | TABS SWITCHING CG007 | |
| CG008 | Imagine you needed to stop payment on a transaction. Which account would cost you less in fees?~CG008_tabs | STOP PAYMENT ON TRANSACTION WHICH ACCOUNT COST LESS |
| CG008_tabs | TABS SWITCHING CG008 | |
| CG009 | Imagine you do not expect to use direct deposit but plan to always have at least $1,300 in your checking account. Which account would charge you a fee each month to have the account? ~CG009_tabs | WHICH ACCOUNT CHARGE FEE TO HAVE ACCOUNT WITH 1300 |
| CG009_tabs | TABS SWITCHING CG009 | |
| CG010 | Imagine you want to choose an overdraft plan where transfers are made from your savings account to cover an overdraft. Which account would cost you less in fees to make these transfers? ~CG010_tabs | WHICH ACCOUNT COST LESS TO MAKE TRANSFER TO COVER OVERDRAFT |
| CG010_tabs | TABS SWITCHING CG010 | |
| CG011_A | Imagine you want to choose an overdraft plan which does not involve transfers from another account. If a single transaction caused a negative account balance of ten dollars for six days, how much would you pay in total fees?~CG011_tabs | HOW MUCH PAY IN FEE IF BALANCE DROP BELOW ZERO A |
| CG011_B | HOW MUCH PAY IN FEE IF BALANCE DROP BELOW ZERO B | |
| CG011_tabs | TABS SWITCHING CG011 | |
| CG012 | Imagine you expect to sometimes make both point of sale purchases and ATM withdrawals throughout a day. Which account will reorder your ATM and debit transactions from highest to lowest, according to dollar amount?~CG012_tabs | WHICH ACCOUNT WILL REORDER YOUR TRANSACTIONS |
| CG012_tabs | TABS SWITCHING CG012 | |
| CG013 | Next we will ask you a couple of questions about your experience with the questions you just answered.
How easy or difficult did you find comparing the terms and fees of these checking accounts? | HOW HARD COMPARING TERMS OF CHECKING ACCOUNTS |
| CG014 | How confident are you in the accuracy of your answers to the questions comparing these checking accounts? | HOW CONFIDENT IN ACCURACY OF ANSWERS |
| CG015_A | Imagine you want to choose an overdraft plan which does not involve transfers from another account. How much would you pay in total fees to the bank if you overdrew your account once and left it overdrawn for six days before paying it back?~CG015_tabs | OVERDRAFT PLAN HOW MUCH PAY IN FEES IF OVERDREW ACCOUNT ONCE A |
| CG015_B | OVERDRAFT PLAN HOW MUCH PAY IN FEES IF OVERDREW ACCOUNT ONCE B | |
| CG015_tabs | TABS SWITCHING CG015 | |
| CG016 | Imagine being able to get cash at any ATM is the most important feature to you. Which account would cost you less in fees paid directly to the bank to withdraw cash from an ATM not in your bank’s ATM network?~CG016_tabs | WHICH ACCOUNT COST LESS IN FEES WHEN WITHDRAW CASH FROM ATM |
| CG016_tabs | TABS SWITCHING CG016 | |
| CG017 | Imagine you needed to replace a lost debit card. Which account would cost you less in fees to do that?~CG017_tabs | WHICH ACCOUNT COST LESS IN FEES TO REPLACE LOST CARD |
| CG017_tabs | TABS SWITCHING CG017 | |
| CG018 | Imagine you expect to use an ATM to deposit several checks into your account each week. Which account would make those funds available sooner?~CG018_tabs | WHICH ACCOUNT MAKES FUNDS AVAILABLE SOONER WHEN DEPOSIT CHECKS |
| CG018_tabs | TABS SWITCHING CG018 | |
| CG019 | Next we will ask you a couple of questions about your experience with the questions you just answered.
How easy or difficult did you find comparing the terms and fees of these checking accounts? | HOW HARD COMPARING TERMS OF CHECKING ACCOUNTS SECTION III |
| CG020 | How confident are you in the accuracy of your answers to the questions comparing these checking accounts? | HOW CONFIDENT IN ACCURACY OF ANSWERS SECTION III |
| CG021 | How important is it to you that a bank lists all common fees on a summary disclosure document? This includes fees like out of network ATM withdrawal fees and monthly fees but does not include less common fees like stop payment fees. | HOW IMPORTANT BANK LIST COMMON FEES |
| CG022 | How important is it to you that a bank lists all possible fees on a summary disclosure document? This includes all common fees like out of network ATM withdrawal fees and monthly fees as well as less common fees like in-network ATM fees and stop payment fees. | HOW IMPORTANT BANK LIST COMMON FEES ON SUMMARY DISCLOSURE DOCUMENT |
| CG023 | How important is it to you that a bank lists ways to avoid fees? For example information on how to waive a monthly fee or customer service fees. | HOW IMPORTANT BANK LIST WAYS TO AVIOID FEES |
| CG024 | How important is it to you that a bank lists information on deposit hold times? That is information on when funds you have deposited will be available for you to use. | HOW IMPORTANT BANK LIST INFO ON DEPOSIT HOLD TIMES |
| CG025 | How important is it to you that a bank lists information on how it orders the transactions you make throughout the day? That is information on how a bank will credit and debit your account which can have an effect on the number of overdrafts you may incur. | HOW IMPORTANT BANK LIST INFO ON HOW IT ORDERS TRANSACTIONS |
| CG026 | How important is it to you that different accounts offered by different banks present the same information in the same way to help customers comparison shop? | HOW IMPORTANT BANK UNIFORMITY FOR SUMMARY DISCLOSURE |
| CG027 | If you had to choose, is it more important for a summary disclosure to be brief, only highlighting 8 – 10 common checking account fees while excluding some less common checking fees and information, or to be complete, by listing all possible checking account fees and information? Common fees might include monthly fees or out-of-network ATM fees. Less common fees and information might include in-network ATM fees, paper statement fees, deposit hold times, or transaction order processing. | MORE IMPORTANT SUMMARY TO BE BRIEF OR COMPLETE |
| CGrandSectionII | ONE QUARTER OF RESPONDENTS WILL BE SHOWN DISCLOSURE DOCUMENTS Pew A and Pew B, ONE QUARTER Pew B and Pew A, ONE QUARTER Pew A and Industry B, AND ONE QUARTER Industry B and Pew A.
{FOR TESTING ONLY} | RANDOM SELECTION SECTION II |
| CGrandSectionIII | ONE HALF OF RESPONDENTS WILL BE SHOWN DISCLOSURE DOCUMENTS Pew A and Industry A, ONE HALF Industry A and Pew A
{FOR TESTING ONLY} | RANDOM SELECTION SECTION III |
| CGsectionIVorder | SECTION IV QUESTION ORDER |