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General information
| Question text: | In the past 12 months, have you experienced any of the following when talking to a bank representative, because of your condition(s)? |
| Answer type: | Check boxes |
| Answer options: | 1 Being spoken to in a condescending manner or 'talked down to' 2 Offensive remarks or jokes 3 Being ignored or dismissed 4 Another negative experience 5 None of the above |
| Label: | experienced negative interactions |
| Empty allowed: | One-time warning |
| Error allowed: | Not allowed |
| Multiple instances: | No |