Variable Question text Label
hd_01Have you ever contacted our Help Desk?contacted help desk
hd_01whyWhy did you contact the Help Desk?Needed login information
hd_01yesAbout how often have you contacted the Help Desk, either by email, by leaving remarks in your study pages, or by telephone?help desk frequency
hd_02How would you rate our Help Desk? rate help desk
hd_03Have you spoken to or emailed with someone particularly helpful?commendable staff