SHARE:
helpdesk
| Variable | Question text | Label |
|---|---|---|
| hd_01 | Have you ever contacted our Help Desk? | contacted help desk |
| hd_01why | Why did you contact the Help Desk? | Needed login information |
| hd_01why_other | Why did you contact the Help Desk? | why help desk other reason |
| hd_01yes | About how often have you contacted the Help Desk, either by email, by leaving remarks in your study pages, or by telephone? | help desk frequency |
| hd_02 | How would you rate our Help Desk? | rate help desk |
| hd_02average | Thank you for this feedback. We would very much appreciate if you could tell us how we can improve in the box below. | help desk average or poor |
| hd_03 | Have you spoken to or emailed with someone particularly helpful? | commendable staff |
| hd_03_name | Do you remember who that was so we can let him or her know? If so type the name here or any other comments you may have. | commendable staff name or comments |